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HD Supply was searching for a paradigm shift in their B2B transactional commerce solution. Not only did this project require multiple backend integrations, they sought Guidance’s expertise in transforming their legacy phone and fax system into a fully automated order entry system with sophisticated pricing and shipping rules, a huge dynamic catalog and complicated workflows.
Founded in 1974 under the name Maintenance Warehouse in San Diego, California and acquired in 1997 by Home Depot, HD Supply is one of the largest industrial supply distributors in North America. In 2004, Home Depot acquired WhiteCap Construction Supply and merged as HD Supply White Cap. HD Supply provides a wide range of products and value-added services to over 500,000 customers in the maintenance, operations, infrastructure and specialty construction sectors of the USA and Canada.
“This is a transformational B2B commerce solution that has replaced the company’s legacy phone, fax and back-end systems. It’s a perfect representation of the incredible potential a wholesale supplier can realize in digitizing their entire commerce solution and improving organizational operations.”
Guidance looked to further streamline internal operations by integrating with Azure for a secure and centralized authentication system. Leveraging Azure’s Single Sign On requires only one set of credentials and reduces the number of sign-in prompts for employees.
HD Supply is now able to centralize and simplify the management of user and customer access with pre-integrated apps through Azure SSO. Users no longer have multiple logins to different applications in the enterprise and the business is able to control and enforce security policies globally.
“For business accounts with custom catalogs and special pricing, the flexibility of ordering online 24/7 is important! People have jobs. People spend time with their families. Life gets busy!”
Guidance delivered a streamlined and automated transactional commerce solution that has dramatically increased efficiencies and transformed the legacy Punchout system.
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Acknowledging the need to upgrade their legacy commerce system, HD Supply turned to Guidance for a solution that would unify their operations. The result is a transformational B2B solution that fully integrates countless backend systems and automates a once fully manual process. Here’s how Guidance delivered a comprehensive and cohesive solution that has streamlined HD Supply’s B2B commerce thereby increasing order volume while simultaneously dramatically reducing their overhead costs.