Consumers have high expectations, and those expectations are growing as digital commerce evolves. Omnichannel services are no longer a nice to have, but a must-have. And in order to stay nimble, you must have an accurate picture of orders and inventory at all times.
Magento's Order Management solution is a game changer for merchants with these ever-growing needs. Instead of replacing existing systems like ERPs, it works with them to gather relevant information from every touchpoint, creating a truly connected and intelligent experience.
73% of retailers are planning to implement an OMS in the next three years (BRP Digital Commerce Survey, 2015). With Magento Commerce, retailers can effectively implement and optimize programs likeBuy Online, Pick Up In-Store, Ship from Store, and Ship to Store. You can run omnichannel programs even when legacy infrastructure is unable to keep pace.
Consumers don't care where their items come from - but you do. A key success factor is having access to a big picture overview of your inventory at multiple locations. With Magento, you always know where your stuff is - warehouses, retail partners, franchisees, physical stores, drop shippers, or third party logistics providers. And you can track everything with ease.
With MCOM, you give each customer a seamless experience across all channels and touchpoints, both traditional and new. You also gain access to a high-quality, dedicated customer service team prepared to handle everything from appeasements to order lookups and escalations. If you are seeking Magento website help or would like to learn more, contact us today.