thermonprimarylogo-2017

Delivering Competitive Edge with an Innovative Website Overhaul

Guidance helped Thermon build a world-class website on Episerver to showcase their mission critical products
5 minute read

Who Should Read This?

This case study will be especially relevant for those interested in the following topics:

  • Industrial Supply
  • Erp Integration
  • Catalog Digitalization
  • B2B Integration
  • Parallax Content
  • UX/UI Redesign
  • Website Replatform
  • Request a quote
  • Global website

THE CHALLENGE

As an innovative and pioneering brand, Thermon wanted their content and website to reflect their brand identity and highly sophisticated products. Their legacy website lacked intuitive user experience and was not mobile-friendly. The website needed a redesign of the look and feel to elevate the brand and empower their users with vital information. Guidance solved Thermon’s challenge by building an award-winning website that now aligns with their new branding on Episerver’s CMS platform.

THE BRAND

Headquartered in Austin, Texas, Thermon is the global leader in innovative industrial process heating engineering. They have served the worldwide energy, power generation and chemical markets to provide solutions for industrial heating applications since 1960. Thermon specializes in providing complete flow assurance, process heating, temperature maintenance, freeze protection and environmental monitoring to its worldwide network. Each of their state-of-the-art facilities incorporate patented manufacturing processes utilizing machine-controlled equipment, laser technology and infrared imagery.

Elevated Design for a Sophisticated Brand

As the worldwide leader in industrial process heating solutions, Thermon’s products are at the forefront of technology. Thermon was searching for an equally cutting edge website to showcase their unrivaled engineering. Released in 2005, their legacy website was built on an older generation .Net 2.0 framework; the navigation lacked fluidity and the design felt dated. Mobile friendly design had not been built into their original website and this was an obstacle for devices with smaller viewports. Guidance solved this challenge by completing a full website redesign on the Episerver platform that now aligns with their brand identity and follows user experience best practices.

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Episerver CMS for Best-in-Class Digital Experience

By building the new website on the Episerver framework, Thermon reduced the risk of accruing technology debt and decreased their total cost of ownership (TCO). Thermon’s website is kept updated with continuous Episerver security releases and regular deployments of multi-tenant services ensure the product is always the newest on the market. Episerver’s CMS was selected for its best-in-class tools that are needed to quickly and easily create visually stunning pages and experiences. The tool provides actionable insights and analytics that automatically capture visitor data to deliver a complete overview of user behavior. Omnichannel tracking is available for a holistic view of personal preferences and campaign engagement on every visitor to Thermon’s website from multiple channels.

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Guidance built Thermon’s website framework on Episerver’s Content Cloud CMS to enable easy authoring with drag and drop functionality, content blocks and easy image upload to quickly create new pages and add new content. The new website allows editing and previewing across all devices and fully supports responsive and adaptive design. In addition, during the replatform, Guidance produced a website that carries visual design best practices and delivers an intuitive usability approach with thorough search functionality.

Epi CMS

Powerful Search For Intuitive Design

Thermon’s website is an invaluable resource for the process heating industry; it provides product specification sheets, in-field calculation/design tools (Computrace) and an abundance of educational literature and media. The Computrace tool allows users to build plant designs in 3D and thereby calculate the amount of thermal transfer cables required for the full project.

Thermon Case Study

Examples of the type of extensive documentation many products have avialable on the new product detail pages.

In order to find all this valuable information, Guidance implemented advanced search capabilities for Thermon’s website users. An extensive and easy-to-use category tree and product search helps customers find exactly what they’re looking for in a quick and efficient process. The full site map is now indexable by Google and encourages better search engine optimization (SEO). The full-text search functionality enables powerful word and phrase matching and the search tool is optimized for high volume search traffic.

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Customized User Experience Journey

Thermon’s new website is a huge shift for the company. Previously, the company operated entirely on printed catalogs and this website represents an entirely digital catalog. Guidance ensured that the digital catalog is easily absorbed by the reader by incorporating many design and UX/UI strategies. Not only did Guidance update the overall user experience, the newly digitized catalog now serves as a lead generation tool for their sales representatives and lays the groundwork for Thermon’s future ecommerce endeavors.

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There are an impressive number of assets to describe products including a Quick View button on product image rollover. In addition to the product’s details, Quick View on image rollover, the product description page includes downloadable PDFs with product information. The website now contains image asset guideline documentation. From the product description page and throughout the user’s journey, customers can directly “Request a Quote” to contact a live sales representative for further information.

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All the product information is provided in a highly digestible UX with parallax scrolling capabilities and the 360 degree view of the products helps customers narrow down their product selection. The website truly serves as a central repository for all category and product data. Guidance delivered a website with a modern, fresh look; full bleed imagery and sans serif type keep the users motivated to further navigate through each product. Previously overly text-heavy pages have been transformed into fluid pages of content designed to capture the eye and imagination of the reader.

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To receive on-going information, customers can choose to “Stay Informed” at any stage of their user journey. Due to the complexity and nature of Thermon’s products, their rich product documentation is an essential and well-loved part of the process heating community. Guidance helped Thermon integrate the new Episerver platform with their ERP and CRM tools. Customers are assigned sales representatives to further customize the customer experience at every stage.

Thermon’s new website instantly recognizes the visitor’s country location and displays content in their respective language (when available). As over fifty languages and countries are supported, this international website truly represents a global company. Guidance has helped Thermon elevate their brand presence and empower the company to continue selling and distributing their products and services through an essential new channel.

IN THEIR OWN WORDS

“The UI/UX of Thermon’s new website is a template that all B2B sites can (and should!) aspire to replicate. Plus, with a foundation built on the Episerver platform, Thermon has set itself up for future scalability including advanced B2B transactional commerce.”
-River Korn, Account Director at Guidance

Results

Guidance delivered a full creative and strategy road map which included competitive landscape analysis, analytics review, business goal solutions, key stakeholder interviews, heat map tests and visual design research.

 

Applying the results of that research, Guidance built Thermon a world-class website on the Episerver platform that serves as an important resource to the process heating industry and has the future-state extensibility for commerce transactions.

RECOGNITION

W3 Gold Winner in Manufacturing

2x W3 Silver Winner in Energy

W3 Silver Winner in Technical Achievement

W3 Silver Winner in Visual Appeal

AT A GLANCE

50+

Languages Supported

5x

W3 Award Winner

+80%

YoY Lift Organic Traffic

Summary

Prior to partnering with Guidance, Thermon’s website was on a home-grown platform with little CMS capabilities and no commerce options. As leaders in the industrial process heating industry, Thermon acknowledged the need for a website that could showcase the incredible engineering behind their products.

Working with Thermon, Guidance performed a full creative and strategy road map which included competitive landscape analysis, analytics review, business goal solutions, key stakeholder interviews, heat map tests and visual design research.

Guidance built Thermon a world-class website on the Episerver platform that serves as an important resource to the process heating industry and has the future-state extensibility for commerce transactions. Ultimately, Guidance has helped Thermon elevate their digital brand identity, streamline the user experience, educate their audience and create lead generation for the sales team.

SERVICES

  • Creative Services
  • Web Development
  • Solution Architecture
  • Catalog Analysis
  • Ongoing Digital Partnership
  • Digital Style Tile
  • Responsive Design Strategy
  • Visual Design

TECHNOLOGY SOLUTIONS

  • Episerver CMS
  • MotionPoint
  • Apache Solr
  • GeoNames
  • SendGrid
  • Google Analytics

Find out how Guidance can create solutions for you!

CONTACT GUIDANCE