Happy Returns’ software and reverse logistics are the industry’s only comprehensive returns solution. Customers average 20% cost savings, a 94 NPS, 50% program adoption, and up to 2X higher exchange rates. Happy Returns also guarantees 10% savings.
Retailers of the future improve their business in four ways:
1) To retain revenue. Happy Returns' customers increase their exchange rates up to 36% by offering one-click suggestions.
2) To reduce costs. Retailers overspend on traditional reverse logistics. They save 20% on average when they accept exchanges and returns in person, and ship aggregated items in bulk.
3) To raise customer lifetime value. Three in four shoppers say returns are the most painful part of buying online, and 87% won’t shop ever again after a painful returns’ experience with a retailer. Conversely, Happy Returns' customers find their most valuable customers shop, return, and exchange the most often.
4) To enhance sustainability. eCommerce returns waste 1B trees a year. Replacing cardboard boxes with reusable containers, and shipping in bulk, saves trees and fuel.
Over 2,500 locations, 288 metros, and every state in the continental US plus Washington, D.C.
Items accepted without boxes, packaging, or labels
Initiate exchanges, refunds, and store credit immediately
The average visit takes under 60 seconds per item
QR codes for express processing when started online
Metrics tracked in real-time dashboard
For more information, visit http://retailers.happyreturns.com.