Full integrations with Shopify, Magento and BigCommerce, which allow you to update, create and cancel orders, as well as process refunds, issue invoices, and update shipping addresses, all directly through Gorgias.
Manage all of your customer channels in one centralized dashboard, including live chat, SMS, social media, phone and email. Track if a customer has contacted you through multiple platforms, so your agents have access to the full customer history.
Use machine learning to detect the intent of your customers and segment them accordingly. Respond to customer tickets in one click with intelligent templates and customer data points that are automatically synced from your ecommerce store.