Best helpdesk software for ecommerce businesses
Gorgias is a leading helpdesk for Shopify, Magento and BigCommerce merchants where retailers can manage all of their customer communication and tickets in one platform (email, social media, SMS, phone). It’s powered with machine learning to automate up to 25% of commonly asked questions and seamlessly integrates into your existing tech stack to deliver better customer support.
Deep eCommerce integrations
Full integrations with Shopify, Magento and BigCommerce, which allow you to update, create and cancel orders, as well as process refunds, issue invoices, and update shipping addresses, all directly through Gorgias.
Manage all of your customer channels in one centralized dashboard, including live chat, SMS, social media, phone and email. You can also track if a customer has contacted you through multiple platforms, so your agents have access to the full customer history.
Efficiency with machine learning
Use machine learning to detect the intent of your customers and segment them accordingly. You can also respond to customer tickets in one click with intelligent templates and customer data points that are automatically synced from your eCommerce store.
Turn your helpdesk into a profit centre
Track the performance of your customer service agents and attribute sales to your team. With Gorgias you can easily provide personalized discount codes for customers engaging with your brand, and incentivize your customer support team like a sales team.
Learn more: https://www.gorgias.com/