• Case Studies
  • Services

    Services

    • Web Development

      Combine Guidance's technical depth and world class CX for intuitive digital experiences.

    • Customer Experience

      Proven conversion rate optimization (CRO) strategies and award winning creative to elevate your brand storytelling.

    • B2C Ecommerce

      Optimize the path to purchase and boost conversion for long term success.

    • B2B Ecommerce

      Transform channel cannibalization into new market penetration and profitability.

  • Platforms

    Platforms

    • adobe-experience-cloud-on-tile-vertical-lockup-white-rgb Adobe Commerce (Magento)

      User-friendly interface, drag-and-drop capabilities, and in-line editing to create experiences that integrate seamlessly on mobile, social, or in-store

    • optimizely Optimizely (Episerver)

      Fully integrated and specifically designed for modern ecommerce, content, merchandising and marketing

    • big-commerce-logomark-whitebg BigCommerce

      Sell more at every stage of growth, from small startups, to mid-market businesses, to large enterprises with the leading Open SaaS solution

    • shopify-plus-logo-black Shopify Plus

      Launch quickly with the omnichannel enterprise platform where you can start, grow, and scale your business—backed by an ethical pricing model.

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CONTACT US

Gorgias is a leading helpdesk where retailers can manage all of their customer communication and tickets in one platform.

Ecommerce Platform Integrations

Full integrations with Shopify, Magento and BigCommerce, which allow you to update, create and cancel orders, as well as process refunds, issue invoices, and update shipping addresses, all directly through Gorgias.

Omnichannel Support

Manage all of your customer channels in one centralized dashboard, including live chat, SMS, social media, phone and email. Track if a customer has contacted you through multiple platforms, so your agents have access to the full customer history.

 
Efficiency with Machine Learning

Use machine learning to detect the intent of your customers and segment them accordingly. Respond to customer tickets in one click with intelligent templates and customer data points that are automatically synced from your ecommerce store.

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