The notion of "Buy Now, Pay Later" (BNPL) isn't new. Most large purchases people make, from houses to cars to college degrees, are transactions paid off for a set period of time post acquisition. Today, Buy Now, Pay Later ecommerce methods have become an important part of commerce to help people make purchases they might not otherwise be able to. This is especially important for businesses, including small businesses, which are recognizing the value of offering BNPL.
Traditional credit cards and store-specific credit lines are some of the most common Buy Now, Pay Later payment methods. Although, there's a new version of consumer payment experience developing in the ecommerce world, and it's changing the way people shop, spend, and manage their personal finances. The shift towards pay later ecommerce is significant.
It is vital for ecommerce to brands to understand how Buy Now, Pay Later works and examine the reasons why having a BNPL solution is ROI-positive. Particularly in the context of BNPL for business, having such strategies in place can be a major draw for customers. In developing a strategy, it is crucial that businesses recognize how important Millennials and Gen Z are to the future of ecommerce and understand some of the challenges brands are concerned with when it comes to implementing BNPL.
What Is Buy Now, Pay Later (BNPL)?
Buy Now, Pay Later online shopping is a payment method that allows customers to buy a product and then pay for it in multiple installments over a determined schedule. This system of ecommerce installment payments provides customers with more flexibility while giving them an option to buy a product they might otherwise have decided against.
In order to implement and manage a BNPL strategy, ecommerce brands typically work with a payment partner. This payment partner has the expertise and systems in place to handle working with a customer for future payments. In a BNPL model, ecommerce store owners receive the payment at the time of purchase and the payment partner takes on the risk from the customer.
Buy Now, Pay Later in the Ecommerce Space
Because of the flexibility and convenience that BNPL provides, it is increasing rapidly in popularity. In the ecommerce space, the payment method is growing to become a more appealing alternative to credit cards, offering less strict approval odds and lower rates. Typically, Buy Now, Pay Later ecommerce tends to be implemented in four different ways:
1. Pay in full within 30 days with no interest: This is the most straightforward option.
2. Pay in the short term with multiple installments, with no interest and no price difference: This usually takes the form of three or four installment payments, usually two weeks or one month apart.
3. Pay in the short term with multiple installments, with no interest but with a price difference: For example, a customer could be offered the option to pay in one payment of $97, or in three monthly payments of $37 each. The latter totals to $111, meaning that the customer is paying an additional flat fee ($14) for the option to spread out their purchase, passing some or all of the vendor's additional overhead to the consumer.
4. Pay in the intermediate term, with multiple installments, with no price difference but with interest accruing: The specific details can vary significantly from retailer to retailer, but generally speaking, the time frame is three years or less.
In other words, there are several options for consumers looking to delay payment on their online purchases. More importantly, consumers want those choices. This makes Buy Now, Pay Later for a small business an increasingly attractive option as customers look for more flexible payment methods.
Why Buy Now, Pay Later Is Good for Ecommerce Brands
The majority of consumers want the flexibility offered by BNPL. Consider Millennials and Gen Z– who are spending $600 billion per year and climbing – made 60% of their purchases online, up from 47% just two years earlier. That group is projected to account for 35% of all daily per-person consumer spending by 2030. What’s more, two-thirds of them don't own a traditional credit card and don't want to.
With the risk of default and fraud removed, the next thing to consider is the other side of the transaction: the revenue. Guidance’s partner, Klarna, provides BNPL solutions to over 200,000 retailers serving more than 85 million customers. Klarna reports the following staggering increases:
- An uptick in average order value (AOV) by as much as 45% because the payment flexibility encourages customers to spend more.
- A 35% increase in checkout conversions (with cart abandonment rates near 70%, this is significant)
- A significantly reduced average return rate of 5.4% (the industry average is 20%).
Other statistics that are just one step removed from the bottom line also support the move toward providing BNPL options. Klarna recently completed a survey of 2,000 US consumers and 250 retail decision-makers. According to their research, 36% of consumers say flexible payment options would encourage them to shop again with a brand and 27% said flexible payment options would make them more likely to spend more with a brand.
The ecommerce checkout process itself can be improved with the implementation of a BNPL system. Klarna's study found that 28% of respondents said a long and cumbersome checkout process is the top driver of disloyalty for a brand. On the flip side, 18% of their respondents said they would be more likely to leave a positive review for a brand if the checkout process was smooth and offered the payment options they wanted. If you feel like your ecommerce site could use some improvements and use BigCommerce, reach out to BigCommerce partner Guidance for assistance.
Benefits of Buy Now, Pay Later Services
Implementing a Buy Now, Pay Later (BNPL) strategy can significantly benefit your ecommerce business. Here's why:
- Increased Sales: By offering flexible payment options, you can encourage customers to make purchases they might have otherwise hesitated on due to immediate financial constraints. This can lead to increased sales and average order values.
- Customer Attraction and Retention: BNPL can make your business more attractive to potential customers, particularly younger demographics like Millennials and Gen Z who are looking for flexible, non-traditional credit options. It can also increase customer loyalty as customers appreciate the flexibility and convenience provided.
- Improved Cash Flow: With BNPL, you receive payment at the point of sale, improving your business's cash flow. The BNPL service provider handles the risk of customer default or non-payment.
- Decreased Cart Abandonment: By offering BNPL options at checkout, you can reduce cart abandonment rates. Many customers abandon their carts due to lack of satisfactory payment options, and BNPL can address this issue.
- Enhanced Customer Experience: Offering BNPL can improve the overall customer experience. It offers customers the ability to manage their finances more effectively and purchase items they desire without having to pay the full cost upfront.
What Are Some of The Best Buy Now, Pay Later Apps?
The generation of consumers that will be the engine of ecommerce for decades to come is looking for a new way to pay over time. But if it's not credit cards, then how will retailers get paid? As it turns out, major BNPL providers pay retailers the full amount of a consumer's purchase and take on the process – and the risk – of collecting payments over time from the consumer. Some of the largest Buy Now, Pay Later ecommerce providers include:
Each provider functions slightly different, but each allows customers to split the price of a purchase into a set amount of equal payments. These options usually require customers to make an initial payment at the time of purchase and then require an interest-free payments over the span of a few weeks to months. This flexibility increases the likelihood that a customer makes a purchase by spreading out the burden of the initial cost.
Challenges to Implementing a Buy Now, Pay Later Solution
A BNPL solution is an investment, as choosing a BNPL provider costs money to implement and maintain. Of course, every investment needs to be weighed against the revenue that will be gained from it. Once the solution is up and running, our partners at BigCommerce report that the commission paid to a BNPL provider is between 2%-6% of each transaction, plus a fixed fee.
At first blush, that can seem a bit steep, but when weighed against the combination of higher AOV and higher checkout conversions – not to mention the appeal to a generation that's actively shunning credit cards –the case becomes more compelling.
Klarna also notes that, for luxury brands, it might seem like the idea of offering a Buy Now, Pay Later online shopping option would contradict the brand's messaging and positioning with consumers. But for luxury brands looking to attract a younger audience, offering additional payment options actually encourages them to buy where they otherwise would not have.
The Future of Buy Now, Pay Later
Buy Now, Pay Later shopping options are proving to be the future for ecommerce businesses, but they are not a one-size-fits-all solution. The best solutions will be adapted by the vertical and the audience, while addressing your company's financial situation, your perceived risks, and your growth opportunities. Get in touch with Guidance and learn how a BNPL solution can increase your average order value, checkout conversions, and customer lifetime value (LTV).