Technical Quality Assurance Lead

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As our Technical Quality Assurance Lead you will work to improve and reshape Quality Assurance testing. Responsibilities include:

  • Defining, implementing and executing test strategy; 
  • Building and managing onshore and offshore test teams; 
  • Improving, implementing and enforcing the right processes and procedures to continue to deliver top quality solutions. 

Tasks performed will include but are not limited to test planning, being hands-on and performing a wide range of test activities, researching and implementing test automation, test environment setup/teardown, defect logging and verification.


  • Work collaboratively with project managers, technical leads, and architects to define and execute tests throughout the project lifecycle. Projects include B2B, B2C, ecommerce and mobile solutions.
  • Work on several client projects in a consulting environment.
  • Provide overall management and coordination activities for all aspects of software release in an agile-based development environment.
  • Provide guidance and assign work to the other QA members.
  • Create, review, execute, and maintain test collateral: system test plans, system test procedures, test scripts, and defect reports.
  • Conduct functional, system, integration, ad hoc, black and white box, browser compatibility, regression, performance/benchmarking, stress/load tests, and document defects.
  • Automate tests where appropriate (including researching and evaluating open source options).
  • Verify that load, scalability, performance requirements and Service Level Agreements (SLAs) have been met.
  • Coordinate QA activities across different teams and make sure that all QAs are aligned to strategic business goals.
  • Responsible for the scheduling and management of resources to fulfil the demand for the effective delivery of testing function through all environments.

Desired Skills & Experience

  • Bachelor’s degree, Computer Science/MIS or equivalent experience
  • Strong knowledge of QA concepts and methodology, best practices, processes, tools, and metrics
  • Minimum 7 years of experience in QA, testing ecommerce enterprise and mobile applications
  • Minimum 3 years practical experience as a QA test lead with a proven ability to ensure high quality results
  • Minimum 3 years e-commerce experience
  • Minimum 3 years of experience and proficiency with web technologies (e.g. include SQL Server, Windows Server, .NET, PHP)
  • Experience with automated load and stress testing (e.g, JMeter, JUnit, Blazemeter, Cucumber, Bhat, etc.)
  • Experience in a fast-paced consulting environment
  • Strong leadership and team-building skills, must possess a positive attitude, and have the ability to lead small to mid-size teams
  • Excellent problem-solving skills, including isolating defects in complex code
  • Excellent attention to detail and follow-through
  • Proven track record of driving multiple teams on parallel projects, balancing resourcing and priority to meet business need
  • Able to oversee the development and execution of automated and manual test plans; and monitoring and reporting on test executions while focusing on roadmap and future projects
  • Strong organizational skills, tracking multiple test executions simultaneously and ability to synthesize the results
  • Comfortable communicating cross-functionally and across management levels in formal and informal setting
  • Proven ability to rapidly master and utilize leading-edge technologies to innovate creative test solutions and improve efficiency
  • Data driven and sets clear, measurable quality goals for an organization
  • Experience with Magento and EPiServer strongly desired
  • Responsive design experience a plus
  • Understanding of SDLC and web development
  • Experience with Git, GitHub or other version control software is required

Additional Information

All applicants must be a strong fit with Guidance's core values:

  • Honesty, integrity and fairness
  • Respect for individual ability, creativity and diversity
  • Teamwork and open communication
  • Passion and commitment
  • Enjoyment of work and life

About Guidance

Guidance is a customer centric commerce service provider dedicated to growth oriented mid-market and enterprise branded manufacturers and merchants in both B2C and B2B with industry leading practices in multichannel retail strategies, mobile, customer experience, innovative design, and complex system integration. Guidance delivers award winning ecommerce solutions using Magento, Demandware, hybris, Insight, and EPiSERVER.

Since 1993, national flagship retailers and consumer branded manufacturers have relied on Guidance’s expertise to facilitate more than $5 billion in web, mobile and social commerce. Brands such as Foot Locker, Johnny Was, Robert Graham, TOMS Shoes, and others have engaged Guidance to build more than 300 world-class, omni-channel websites and apps that captivate, engage and encourage loyalty. 

Learn more at  

Guidance is an equal opportunity employer. 

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