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Guidance Support Services provides expert resources to help you lower application maintenance costs, deliver 99.99% uptime, and implement web marketing tools to drive traffic and increase sales conversions. Guidance offers a range of options designed to fit your situation, needs and budget.
Providing the most favorable conditions for the upkeep and well-being of your system is mission critical. Guidance’s Managed Services consists of a suite of superior maintenance services available 24 hours a day and built to deliver the support and maintenance your system needs.
- Hardware and software provisioning
- Secure Tier 1 hosting with redundant power and bandwidth
- 24x7x365 production monitoring and response
- Ticket and issue tracking system
- Dedicated Project Management
The longevity of an application requires proper care and feeding long after the initial development is over. Guidance Application Support services is made up of a dedicated staff who have comprehensive knowledge of .NET, Java and Cold Fusion to extend the life of your custom software application.
- Debugging, log analysis, & inter-application development
- Full life-cycle development and ongoing enhancements
- Quality assurance, code reviews, application audits, and release process management
- Stress testing and proactive application management
- Dedicated Project Management and issue tracking system
Proactive monitoring based on automated agents and scheduled analysis ensures optimum health and availability for systems. Guidance’s System Monitoring Services utilizes a multi-tiered solution that tracks your application from the standpoint of an end user or back-end business process to ensure full functionality.
- 24x7x365 production monitoring and analyst response
- Agent based monitors of all system layers: hardware, operating system, database, software application
- Client Command Center to review system performance / trends
- Ticket and issue tracking system
The growth of your business relies on robust and effective Web-based solutions. Guidance provides Interactive Marketing services to measure and increase web traffic volume, click-through percentage and cart conversion.
- Email Marketing - graphic design, copy writing, assembly, sending, and reporting
- Search Engine Optimization - keyword analysis and optimization techniques
- Pay Per Click Management - targeting analysis, ROI tracking, bid strategy management
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